About Your Stay

What time is check-in available until?

Check-in is available from 15:00 to 19:00.

What do I need at check-in?

Guests with foreign nationality arriving from overseas are required to present their passport at check-in.
Please also provide your nationality, passport number, port of entry, and date of entry on the accommodation registration card.

Please tell us about check-out.

Check-out is available until 11:00.

Is early check-out or shortening my stay possible?

The front desk on the 1st floor of the hotel entrance (Higashi no Akari) is staffed 24 hours a day, so early morning and late-night check-out is available.
If you shorten your stay, a cancellation fee may apply. Please contact the front desk for details.

Please tell us about extending check-out and extending your stay.

【Extending Your Stay】
If you wish to extend your stay, please contact the front desk in advance regarding rates and availability.

Please tell us about bathing tax and accommodation tax.

【Bathing Tax】
A bathing tax of 300 yen per adult per night is charged.

【Accommodation Tax】
An accommodation tax will be introduced for stays from April 1, 2026.

＜Taxable Guests＞
All guests staying at the hotel (including children)

＜Tax Amount＞
The amount varies depending on the accommodation fee (taxed according to the accommodation fee per person per night).
19,999 yen or less: 100 yen
20,000–49,999 yen: 200 yen
50,000 yen or more: 500 yen

Please tell us about credit card usage and advance card payments.

Major credit cards including VISA, JCB, MASTER, and AMEX are accepted.

Can I use QR code, barcode, or mobile carrier payments?

We are sorry, but electronic money payments are not available.

Can you store my luggage before check-in or after check-out?

Your luggage can be stored at the front desk before check-in and after check-out.

How are valuables stored?

A safety deposit box is available in your room for your valuables.

Can I send packages from the hotel?

The hotel shop provides a delivery service. Shipping boxes are available for purchase at an additional charge.
※ Please note that delivery is available within Japan only. We do not offer overseas shipping.

Can I send my luggage to the hotel in advance and have it stored?

We will keep your luggage until your arrival. Please fill in the following information on the delivery slip.
Please bring the copy of the delivery slip with you on the day of your arrival.

・Guest name
・Date of stay

【Shipping address】
〒052-0103
88-26 Sobetsu Onsen, Sobetsu Town, Usu District, Hokkaido
Lake Toya Tsuruga Resort Hikari no Uta

Are children's amenities and rental items available?

We provide rental items for children. Availability is limited, so please contact us in advance if you require them.
Items include diaper pails, child toilet seats, baby body soap, bed guards, and more.

Can I borrow a baby crib?

Baby cribs are available for rental. (Limited availability)

Is there a kids' room?

We are sorry, but there is no kids' room available.
We do offer family rooms (rooms where you can stay with small children). Please contact the hotel for details.

What should I know about staying with children?

Children are welcome to stay at our hotel.
Children's accommodation fees vary depending on their age, meals, and bedding requirements. Please contact the hotel for details.

What are the cancellation fees?

【Cancellation Policy】
・14 days prior to check-in: 10% of the accommodation fee will be charged.
・7 days prior to check-in: 30% of the accommodation fee will be charged.
・1 day prior to check-in: 50% of the accommodation fee will be charged.
・On the day of check-in: 100% of the accommodation fee will be charged.
※ Cancellation policies may vary depending on the accommodation plan.
※ When making a reservation through an online booking site, the cancellation policy may differ from the above. Please refer to the cancellation policy applicable on the booking platform at the time of your reservation.

About Rooms

Is drinking water available in the room?

Complimentary bottled mineral water is provided in the room.

Is an air purifier available in the room?

An air purifier with humidifying function is provided.

What are the air conditioning settings in the rooms?

Each room has an individual air conditioning system that guests can adjust themselves.

What amenities are available?

Room wear (samue), Japanese-style socks, bath towels, face towels, body towels,
shampoo, conditioner, body soap, lotion, toothbrushes,
razors, hair brushes, combs, shower caps, and more.

Are there rooms with balconies or terraces?

Some rooms are equipped with balconies. Please select a room type with a balcony at the time of booking. We are unable to change rooms after check-in.

Are the baths in the rooms supplied with hot spring water?

The baths in rooms with open-air baths use natural hot spring water.

Is Wi-Fi available?

Free Wi-Fi is available throughout the hotel.

Are there non-smoking or smoking rooms?

All guest rooms are non-smoking.

Is there a safe in the room?

Safes are available in all guest rooms.

What views are available from the rooms?

Some rooms offer views of Lake Toya, Mt. Yotei, Showa-Shinzan, and Mt. Usu.

About Dining

Can you accommodate food allergies or ingredients that guests do not like?

If you have any food allergies, please contact us at least 5 days prior to your arrival.
For dinner and breakfast at “Shinyama”, we may adjust some ingredients or cooking methods according to your allergy requirements. However, as all dishes are prepared in the same kitchen, we cannot guarantee a completely allergen-free meal due to possible cross-contact.
For the breakfast buffet at “LUMIère”, allergen information is provided for each dish. Please check before serving yourself.
※ Requests made on the day of arrival may not be accommodated. Thank you for your understanding.

Could you tell me about the bar in the hotel?

The hotel has a bar counter with 9 seats.

Is there a restaurant that can be accessed by wheelchair?

Restaurants "LUMIère" and "Shinzan" are wheelchair accessible.

Can you prepare something for breakfast if we leave early in the morning?

If you need to depart early in the morning, please contact us in advance. We will prepare a takeout breakfast for you.
※ As advance preparation is required, requests made on the day cannot be accepted. Thank you for your understanding.

Could you tell me about breakfast?

Breakfast is served at the restaurant as a Japanese and Western-style half buffet.
The breakfast time will be confirmed at the front desk during check-in.
Opening hours: 7:00–9:00 (last admission)

Could you tell me about dinner?

For dinner, you can choose between French cuisine at “LUMIère” or Japanese kaiseki cuisine at “Shinyama.”

※ Please select your preferred dining option when making your reservation. After your reservation is confirmed, changes to the restaurant or meal selection may not be possible. Thank you for your understanding.

Are children's chairs available at the restaurant?

High chairs for children are available at the restaurant.

Could you tell me about meal times, prices, and reservations?

Dinner seating time: 18:00–19:30
Breakfast seating time: 7:00–9:00
Your dining time will be arranged and confirmed by the front desk upon check-in.

※ If you have booked a stay plan without dinner or breakfast, additional meals may not be available after your reservation is confirmed, depending on availability. Thank you for your understanding.

Do you provide room service or in-room dining?

We do not provide meals in guest rooms.

Is the restaurant non-smoking?

The restaurant is entirely non-smoking.

About Hot Springs

What amenities are available at the large public bath?

The following amenities are available at the large public bath:
Shampoo / Conditioner / Body soap / Body lotion for women / Toner / Facial cleanser / Makeup remover / Hairbrush / Hair styling products / Shaving supplies / Cotton pads / Cotton swabs

Do you have a bedrock bath (ganbanyoku)?

We do not have a bedrock bath.

Up to what age can children use the opposite-gender bath?

Children may enter the opposite-gender bathing area and changing room up to 6 years old.

Is there a place to change diapers in the large public bath?

A diaper changing table is available in the changing room of the large public bath.

Can guests with tattoos enter the large public bath?

We sincerely apologize, but guests with tattoos or traditional tattoos (irezumi) are not permitted to use the baths at our hotel.
This restriction also applies for religious reasons.

Could you tell me about the hotel's large public bath and open-air bath?

【Large Public Bath & Open-air Bath】
13:00–1:00 the following day, 5:00–9:30
※Cleaning time applies. No gender rotation.

【Sauna】
11:30–24:00, 6:00–9:30 the following day

Could you tell me about private baths and family baths?

We do not have private baths.

Is there a sauna?

Saunas are available in both the men's and women's large public baths.

Could you tell me about the effects and water quality of the hot spring?

【Water Quality】
Sodium bicarbonate, sulfate, and chloride hot spring

【Benefits】
Relief of neuralgia, recovery from fatigue, health promotion, and more

Are towels available at the large public bath and open-air bath?

Bath towels and face towels are provided only during guest stay hours.

Are lockers available in the large public bath?

Free lockers with keys are available in the changing rooms.

About Hotel Facilities

Could you tell me about the laundry service and coin laundry?

The coin laundry is located on the 2nd floor of the East Building. (Washing: 200 yen / Drying: 200 yen)

Are there vending machines?

A vending machine area is available on the 2nd floor of the East Building.

Is there a café in the hotel?

Available at the hotel café “Kokyo.”
Opening hours: 9:00–17:00 (Last order at 16:30)
※ The café is closed daily from 12:00 to 13:30.

Is there a relaxation facility?

"Akari no Uta Treatment Spa" on the 4th floor of the East Building
Opening hours: 15:00–23:00 (last admission 22:00)

Could you tell me about the gift shop?

A gift shop is located on the 1st floor of the East Building. Baked sweets, artworks, and other items are available.

Is there a smoking area?

Smoking rooms are available on the 2nd and 3rd floors of the West Building and on the 1st floor of the East Building.

Could you tell me about the fitness gym?

A conditioning room is available on the 3rd floor of the West Building.
Opening hours: 7:00–20:00

Could you tell me about wheelchair rentals?

Wheelchairs for use inside the hotel are available free of charge. The number is limited, so please inform us in advance if you require one. A wheelchair-accessible restroom is available on the 1st floor of the East Building.

Can I borrow a mobile phone charger or portable battery?

Chargers are available for rental depending on the device model.

What items are available for rental?

Humidifiers, curling irons, hair straighteners, and mobile phone chargers are available for rental. ※Quantity is limited.

Access

Is there a shuttle bus service?

●JR Toya Station ⇔ Hotel ＜Free＞
【To the hotel】Departure from JR Toya Station 14:30 → Arrival at hotel 14:50
【To the station】Departure from hotel 11:00 → Arrival at JR Toya Station 11:20
※Reservation required by 20:00 the day before. TEL: 0142-82-7160
※Advance reservation is required.

●Donan Bus Stop ⇔ Hotel ＜Free＞
Pick-up and drop-off service is available to "Lake Toya Onsen Bus Terminal" and "Sobetsu Onsen" bus stops.
※Reservation required by 20:00 the day before.

●JR Sapporo Station North Exit (Group Bus Terminal) ⇔ Hotel (Paid)
One way: 1,100 yen / Round trip: 2,200 yen
※Reservation required by 20:00 seven days in advance.

How can I access the hotel?

【By car】
・From Sapporo area
[Expressway] Sapporo-Minami IC ⇒ Date IC (approx. 2 hours)
[Local roads] National Route 230 ⇒ Prefectural Route 2 ⇒ Sobetsu Onsen (approx. 2 hours 20 minutes)

・From New Chitose Airport
[Expressway] Chitose IC ⇒ Date IC (approx. 1 hour 20 minutes)
[Local roads] Prefectural Route 16 ⇒ National Route 453 ⇒ Prefectural Route 2 ⇒ Sobetsu Onsen (approx. 1 hour 50 minutes)

・From Hakodate area
Onuma Koen IC ⇒ Date IC (approx. 3 hours)

Please check the following page for details.
https://www.hikarino-uta.com/en/access/

How can I access the hotel from the nearest station?

The nearest station is JR Toya Station.

Please tell me about the parking facilities.

Free parking is available within the hotel premises. Reservations are not required.

Is there a charging station for electric vehicles?

There is no electric vehicle charging station available.

Can you arrange a taxi?

If you would like to reserve a taxi, please inform the front desk in advance, and we will assist with the arrangement. As the number of available taxis is limited, we cannot guarantee availability at your preferred time. Thank you for your understanding.

Nearby Information

Is there an ATM nearby?

There are several convenience stores within a 10-minute drive from the hotel, and ATMs are available inside the convenience stores.

Are there any convenience stores or supermarkets nearby?

There is a Seicomart convenience store located about a 7-minute drive away.

Is there a gas station nearby?

There is a gas station located about a 1-minute drive from the hotel.

Is there a post office nearby?

There is a post office located about a 10-minute drive from the hotel.

Please tell me about sightseeing spots nearby.

The area around Hikari no Uta offers many attractions and activities, including the Lake Toya and Mount Usu UNESCO Global Geopark.
The SIRI Activity Counter provides information on various activities to enjoy Lake Toya.
Please contact the hotel for more details.

Please tell me about the fireworks festival.

Please see the following page for information about the Lake Toya Long-Run Fireworks Festival.
https://www.laketoya.com/event/fireworks/

※The Lake Toya Long-Run Fireworks Festival cannot be viewed from our hotel.

Celebrations & Anniversaries

Can I use the hotel for birthdays, anniversaries, or other special occasions?

We can offer suggestions such as celebration cakes, champagne, and bouquets according to your requests. Please contact us in advance for arrangements.

Other

Do you have staff who can speak foreign languages?

Our hotel has staff who can speak English and Chinese.

Can I make reservations for optional tours?

Our SIRI Activity Counter provides information on activities around Lake Toya.

Is there a curfew?

There is no curfew.